What We Collect and Why It Matters
We collect the information you give us when you register — your name, contact details, date of birth and account credentials. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we record the transaction reference and wallet number associated with that action; we
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do not store your full mobile banking PIN or password. We also collect device and browser data automatically — your IP address, session timestamps and the pages you visit within our lobby. This helps us detect unusual login activity and keep your account from being accessed
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without your knowledge. If you contact our support team, any messages or call records are retained so we can follow up accurately. We may share data with payment processors and fraud-detection services strictly to complete your transactions and maintain account security. We do not sell your
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personal data to marketing companies. Availability of our services, including how your data is handled, depends on your local law and the eligible regions we operate in. If local law changes how we must process your data, we will update this policy and notify you through
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your registered contact details.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.